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The FAQs contains numerous support references, created by our support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information.

Office 365 - what does it offer me?

Microsoft relates to the Office 365 environment as its solution to internal organizational collaboration. The set of applications and tools provided in Office 365 when used in a coordinated manner help leverage an organization's level of management. Office 365 offers over ten applications in it’s suite and knowing which one to you for what and how to integrate between them is what will determine the level of organizational productivity. Whilst Outlook is considered the undisputed number one email solution, even by competitors, we are seeing that other tools are better designed for specific types of tasks. for instance, Yammer is a far superior application for organizational wide updates, communication and even record storage. Sharepoint groups together with Microsoft Teams provide the ideal framework for co-ordinate department and team efforts. Office 365 applications can also be setup to work in a fully integrated manner. For example, Sharepoint records can be updated within Outlook. Word can be setup to work seamless with Wikipedia. In fact, if a user prefers working in Outlook, most of the functionality that user needs, including Dynamics CRM can we integrated right into Outlook.

Dynamics 365 - tell me about it?

Microsoft now provides a CRM / ERP solution on the web which words hand in glove with Office 365. Dynamics covers all operation needs of an organization from Social Media planning, execution and monitoring to email marketing, to lead generation and deal closing, unto online support, automated service for complex customer delivers, to operations, finance, IoT manufacturing management. Yes, it covers the entire spectrum of organization activities. All this functionality is delivered by Dynamics 365 and can be configured according to your needs, so you only use and pay for the functionality that you need. Dynamics 365 comes with several preconfigured portals to service customers, partners and employees. These portals can of course be fully integrated into any organization website and are fully customerisable.

Microsoft Azure Cloud Platform

Microsoft offers a pay as you go cloud solution that is both easy to use and provides all the resources one needs for cloud hosting including web, mobile and API application services, SSLs and active directory, CDN management and a host of other features that ensures your get all you need from the cloud from one source.

How do I connect my domain to work with Azure and Office?

When you decide to work with Microsoft to provide you both hosting and business critical application services you need to transfer the management of your site to your Administration environment within Office 365 and this will entail setting up a DNS connection at the place your domain is registered. This will allow you to fully manage your domain with Microsoft environment where you can secure and customize your domains.

What is One Microsoft?

Microsoft is now focusing on providing uses with holistic solutions that are fully integrated. This is their current mission and tag line pushing this mission forward is One Microsoft.

What is a Microsoft Partner?

Not always know but over 90% of Microsoft business is generated via its Partners. In fact, when you connect to Microsoft you are in many cases working with Microsoft Partners. As core to the Microsoft mission, Microsoft believes in the strength and importance of building a network of partners who working in full coordination with Microsoft to deliver Microsoft solutions and support to organizations world wide.

What is a Cloud Solutions Partner?

A Cloud Solution Partner or CSP is a Microsoft certified Partner and is certified and equipped by Microsoft to provide local organizations with cloud solutions which include Office 365, Dynamics 365 and Azure Cloud Platform plus a host of related services that ensure organizational flexibility and security.

What are the pros and cons of working with Microsoft directly or though a Certified Partner?

Microsoft works extensively with its Partners so that when you receive support you will in many cases be working with a Microsoft Partner. Microsoft Partners are fully supported and equipped by Microsoft to ensure their clients receive the highest level of support. Microsoft Partners are local, like Managesoft who are situation in the Western Galilee and serve this region.